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BeSafe
Your vacation is safe with BeSafe
Choose the insured BeSafe Rate and book with no worries!
With BeSafe Rate, with insurance included, you are protected from any unforeseen events, for a completely serene and safe vacation.
It also allows you to save money and receive many benefits for you and your fellow travelers.
To take it out, simply select the BeSafe Rate from the rates available on our website:
It also allows you to save money and receive many benefits for you and your fellow travelers.
To take it out, simply select the BeSafe Rate from the rates available on our website:
What does the BeSafe rate include?
The BeSafe Rate offers a complete insurance policy at no additional cost, protecting you and your fellow travelers from unforeseen events before and during your stay.
Coverage included:
Coverage included:
Cancellation for any DOCUMENTABLE reason and refund in 7 days through the REFUND & GO platform
Coverage of medical expenses and medication in case of injury or illness during your stay
Refund of UP TO 100% of the prepaid amount
Coverage for accommodation expenses in the event of forced stay in the city where you enjoy your vacation
On-site roadside assistance
Guaranteed refund in case of theft or lost luggage
* Before booking, take a look at the conditions of insurance and their exclusions in the information document of the individual rates.
In case of booking cancellation
REFUND REQUEST
For each request for reimbursement, the insured person or the person acting on his/her behalf, must file a claim with the Company, providing all the documentation necessary for managing the claim, and in particular:
Send the claim and supporting documentation to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Ufficio Sinistri
Postal Code 20175
Via Eroi di Cefalonia
00128 Spinaceto – ROMA
Or by writing to the following email address claims.besafe@axa-assistance.com
For each request for reimbursement, the insured person or the person acting on his/her behalf, must file a claim with the Company, providing all the documentation necessary for managing the claim, and in particular:
- personal details and tax I.D. of the payment recipient (pursuant to Italian Law No. 248 of 4 August 2006);
- name and address of the Bank, IBAN, SWIFT code in the case of a foreign bank account;
- name of account holder if different from the owner of the file;
- place, date and time of the event and the circumstances and the causes that have determined it.
- original copy of the documentation objectively proving the cause of the waiver/change;
- in the event of illness or accident, first aid and medical certificate reporting the date of the accident or the onset of the disease, the specific diagnosis and prognosis;
- documentation proving the link between the Insured and any other person who has issued the waiver;
- if hospitalized, complete copy of the medical record;
- copy of the travel contract with payment records;
Send the claim and supporting documentation to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Ufficio Sinistri
Postal Code 20175
Via Eroi di Cefalonia
00128 Spinaceto – ROMA
Or by writing to the following email address claims.besafe@axa-assistance.com
In the event of a refund request
IN THE EVENT OF AN ASSISTANCE REQUEST
The insured, or whoever acts on his/her behalf, In the event assistance or medical expenses are required during the travel as a result of hospitalization, must immediately contact the Operations Centre available 24 hours a day by calling the following number: + 39 06 42 115 840
They must also identify themselves as “INSURED BE SAFE GROUP S.R.L.” and provide:
IN THE EVENT OF A REFUND REQUEST
For each request for reimbursement, the Insured person or the person acting on his/her behalf, must file a claim with the Company within 30 days of their return, providing the Company with all the documentation necessary for managing the claim, except as provided in art. 16, and in particular:
All documents relating to expenses (invoices, travel documents, etc.) must be in the name of the Insured.
IMPORTANT REFERENCES – REFUND REQUESTS
Send the claim and supporting documentation to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Ufficio Sinistri
Postal Code 20175
Via Eroi di Cefalonia
00128 Spinaceto – ROMA
Or by writing to the following email address claims.besafe@axa-assistance.com
The insured, or whoever acts on his/her behalf, In the event assistance or medical expenses are required during the travel as a result of hospitalization, must immediately contact the Operations Centre available 24 hours a day by calling the following number: + 39 06 42 115 840
They must also identify themselves as “INSURED BE SAFE GROUP S.R.L.” and provide:
- full personal details of the Insured;
- policy number 121121;
- the type of intervention required;
- temporary telephone number;
- Hospital details (name and telephone number, ward where admitted, name of the doctor who took care of the patient);
- address of any relatives / companions travelling with the Insured.
IN THE EVENT OF A REFUND REQUEST
For each request for reimbursement, the Insured person or the person acting on his/her behalf, must file a claim with the Company within 30 days of their return, providing the Company with all the documentation necessary for managing the claim, except as provided in art. 16, and in particular:
- personal details and tax I.D. of the payment recipient (pursuant to Italian Law No. 248 of 4 August 2006);
- name and address of the Bank, IBAN, SWIFT code in the case of a foreign bank account;
- name of account holder if different from the owner of the file;
- place, date and time of the event and the circumstances and the causes that have determined it.
- Travel Interruption:
- copy of documentation certifying the cause of the interruption: medical certificate showing the diagnosis, medical record, death certificate;
- booking statement, in copy;
- catalog and / or travel program certifying the cost of ground services or declaration of the agency that organized the trip;
- document certifying the reserved services not used with the relative non-refundable costs.
- copy of documentation certifying the cause of the interruption: medical certificate showing the diagnosis, medical record, death certificate;
- Refund of medical expenses:
- medical records written on site (medical records, minutes of first aid, medical certificate stating the diagnosis) and related original receipts of incurred medical expenses.
- medical records written on site (medical records, minutes of first aid, medical certificate stating the diagnosis) and related original receipts of incurred medical expenses.
- Theft, mugging, robbery, fire, breakage, damaged and undelivered baggage:
- original copy of the complaint submitted to the competent authorities of the place where the event occurred, along with a detailed list of the stolen, burned or damaged items, and documentation/proof of possession certifying their value, brand, model and approximate date of purchase;
- copy of the PIR report (Property Irregularity Report).
- original copy of the complaint submitted to the competent authorities of the place where the event occurred, along with a detailed list of the stolen, burned or damaged items, and documentation/proof of possession certifying their value, brand, model and approximate date of purchase;
- Delayed delivery of Baggage by the airline:
- copy of the PIR report (Property Irregularity Report);
- copy of the air ticket with the complete travel itinerary and baggage ticket;
- receipts for the purchase of essential goods, in original, with detailed list of purchases
- copy of the PIR report (Property Irregularity Report);
- Cover Stay
- place, day and time of the event as well as the circumstances and causes that determined it;
- documentation certifying the medical detention ordered by the Authority;
- travel contract;
- any re-routing travel document showing the higher cost paid or a new travel document issued;
- refund document for airport taxes, or alternatively a “no show” letter, issued by the airline;
- bills for expenses related to forced stay (hotel expenses, meals);
- documentation certifying any refunds recognized by service prviders
- place, day and time of the event as well as the circumstances and causes that determined it;
All documents relating to expenses (invoices, travel documents, etc.) must be in the name of the Insured.
IMPORTANT REFERENCES – REFUND REQUESTS
Send the claim and supporting documentation to the following address:
INTER PARTNER ASSISTANCE S.A. - Travel - Ufficio Sinistri
Postal Code 20175
Via Eroi di Cefalonia
00128 Spinaceto – ROMA
Or by writing to the following email address claims.besafe@axa-assistance.com
More info on:
A worry-free trip for you and your loved ones: on your next booking, choose BeSafe Rate!